IT helpdesk for companies
We provide IT services for users in the organization and as part of cooperation with the IT system administrator.
IT helpdesk services for companies
Exanet from Poznań provides IT helpdesk services that are not limited only to removing current errors. We offer IT care, including the removal of failures in IT equipment and software used by users.
Our engineers install, configure and take care of the security of software and operating systems. For clients, we also provide training for employees related to the safe and effective use of IT resources at work. We offer support in the form of advice and recommendations.
Individually tailored offer
The subject of cooperation within the helpdesk services
- We provide services to the company’s employees in the field of IT support (software and hardware).
- We install and maintain operating systems and office applications on workstations.
- We carry out tasks in the field of building and maintaining LAN and WLAN computer networks.
- We inventory the hardware and components of IT infrastructure.
- We prepare devices such as tablets and smartphones for users.
- We create and modify user accounts in IT systems and grant permissions (Active Directory, Microsoft Exchange, Microsoft 365).
- We implement monitoring of the operation of network devices, solutions based on network devices, file and print servers.
- We carry out the purchase of IT equipment.
- We contact IT service providers on behalf of the client. We offer support and advice.
- We keep documentation.
The goal is to provide quick IT assistance
The aim of the IT help desk services provided by Exanet is to provide quick help in even the most complex problems, which allows our clients to fully focus on the company’s operations and their own tasks.
Thanks to the helpdesk services, all hardware and software will be under constant control and care
IT helpdesk suitable for large organizations
Experienced Exanet engineers
IT helpdesk services offered by Exanet ensure contact with the best specialists in the IT industry. Many years of experience and qualifications of our IT team allow for the efficient preparation of the best solutions related to user requests: orders or failures.
Our engineers provide first-line support for the company’s employees, working with commitment, supporting the service with modern ticket management tools (ticket system).
Equipment care minimizes the chances of breakdowns
IT helpdesk services are often used by companies with extensive IT infrastructure serving a large team of employees, which must operate under the assumption of constant control and care of the equipment in order to minimize losses related to breakdowns or downtime.
We efficiently solve on-going IT tickets
The IT helpdesk provided by Exanet is a solution for enterprises that allows you to efficiently solve current problems. We provide maximum work comfort to individual employees who make up the team.